Frequently Asked Questions

When will my order ship?

Due to the perishable nature of our products, Chocolates by Delanda only ships orders Monday - Thursday. Orders received after 1:00pm Thursday - Sunday are processed the following week.  

Orders shipped by Standard Shipping are processed within 5 - 7 business days.

Orders shipped by Express Shipping are processed within 3 business days.

Orders shipped by Next Day Shipping are processed within 1 business day.

 

How will my order be shipped?

Chocolates by Delanda ships all Standard and Express orders via USPS 2-Day Priority Mail. All next day orders are shipped by UPS. 

 

When packing your orders for shipping we use Cool Shield Bags and Dry Ice (or Gel Ice) to ensure the product maintains a cool temperature during transit. We also label the box with "Caution Package is Perishable and Fragile" to alert the carrier of the contents. Once your order has been assigned a tracking number, we send the you an email to alert you that your perishable package is in route.

How can I make a purchase without a PayPal Account?

1. Select your chocolates.

2. Click the cart icon to check out.

3. Review your cart, and click "Check out with PayPal".

4. Next select "Check Out As A Guest".

5. Enter credit card information under guest check out. 

How do I ship to someone else?

When you check out, uncheck the box that says "Ship to my Billing Address". This will open the option to ship to a different address.

How do I use my Groupon voucher code?

1. Select your chocolates.

2. Click the cart icon to check out.

3. Review your cart.

4. On the bottom to your left you will see the words "Enter a promo code." Click the link and enter your code.